Privacy Policy
Last updated: January 2025
Overview
Star Stream Solar ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information when you visit starstreamsolar.io or make a purchase from us.
Information We Collect
When you visit our site or place an order, we may collect:
- Name, email address, phone number
- Billing and shipping address
- Payment information (processed securely by Shopify — we never store card data)
- Order history and purchase details
- IP address, browser type, pages visited, and other usage data
- Communications you send us (email, contact form)
How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Respond to customer service inquiries
- Improve our website and product offerings
- Send marketing emails (only with your consent — you can unsubscribe anytime)
- Comply with legal obligations
Sharing Your Information
We do not sell your personal information. We share data only as necessary to operate our business:
- Shopify — our ecommerce and payment processing platform
- Shipping carriers (UPS, FedEx, freight carriers) for delivery
- Email service providers for transactional and marketing emails
- Legal authorities when required by law
Cookies
Our site uses cookies to maintain your session, remember your cart, and analyze traffic through tools like Google Analytics. You can disable cookies in your browser settings, but some features may not function correctly.
Data Retention
We retain order and customer records as long as necessary to fulfill legal and business obligations (typically 7 years for tax and accounting purposes). You may request deletion of your personal data at any time, subject to these requirements.
Your Rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
- Data portability
To exercise any of these rights, contact us at support@starstreamsolar.io.
Security
All checkout and account pages are SSL-encrypted. Payment data is processed by Shopify's PCI-DSS compliant infrastructure — we never handle or store raw payment card numbers.
Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance of the updated policy.
Contact
Questions about this policy? Email us at support@starstreamsolar.io or visit our Contact page.