Shipping Policy
Last updated: January 2025
Free Shipping
On all orders over $3,000
Ships in 1–3 Days
For all in-stock items
All 50 States
Nationwide delivery
Free Shipping Threshold
Orders subtotaling $3,000 or more (before tax) automatically qualify for free standard shipping to the contiguous 48 states.
Orders below $3,000 are charged actual freight/ground rates calculated at checkout based on order weight, dimensions, and destination zip code.
Processing & Handling Time
Most in-stock orders are processed and handed off to the carrier within 1–3 business days of payment confirmation. Orders placed after 2:00 PM EST may begin processing the following business day.
You will receive a shipment confirmation email with your tracking number once your order leaves our warehouse.
Estimated Transit Times
| Shipping Type | Transit Time |
|---|---|
| Small parcel (UPS / FedEx) | 3–7 business days |
| LTL freight (panels, racking, batteries) | 5–10 business days |
| Hawaii & Alaska | Contact us for quote |
Transit times are estimates and not guaranteed. Carrier delays may occur.
LTL Freight Shipments
Heavy or oversized items — including solar panel pallets, battery systems, and large racking orders — ship via LTL (less-than-truckload) freight carrier.
- A freight carrier will contact you to schedule a delivery window.
- Residential delivery (liftgate service) is available for an additional fee.
- Have someone available to receive and sign for the shipment.
- Inspect all items before signing the delivery receipt (see Damaged Items below).
Damaged Items
Always inspect your shipment before signing. If you notice visible damage to packaging or product, note it clearly on the delivery receipt before the driver leaves.
Contact us at support@starstreamsolar.io within 48 hours of delivery with photos of the damage. We will work with the carrier and/or manufacturer to resolve the issue promptly.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. For freight shipments, the carrier will reach out directly to schedule delivery. If you have not received a tracking update within 5 business days, contact us at support@starstreamsolar.io.
Questions?
Email support@starstreamsolar.io or visit our Contact page. We respond within 1 business day.